Shipping and Warranty


COVID-19


As a result of the Quebec government’s conference on March 23rd, we have taken the time to ensure that we could continue to offer our products to our participating pharmacies and clients. Cloth diapers and feminine hygiene pads are considered to be essentiel products, and for this reason, we can continue to process our orders. We are very sensitive to all the concerns you may have with regards to the propagation of the COVID-19 virus. Please rest assured that we are going above and beyond the required measures to offer a safe and secure situation both for our employees and our clients. Orders will continue to be processed by order of date received. We have currently processed all orders received on April 18th. Due to a reduced staff as well as a 50% reduction in work hours, please expect delivery delays to be between 1 to 2 weeks. You will receive a tracking e-mail once your order is processed. Please allow 24 hours for the tacking link to become active. Thank you in advance for your support and comprehension. Warm regards to all of the families across the nation!

Shipping delays: Our shipping delays are 2-3 business days. Given our current international circumstances, these delays may be greater than normal.

Shipping fees price list

We ship within 2-3 business days.
Due to increased volume and additional health and safety protocols, you may experience delays in receiving your order.

FIXED RATE COUNTRY CARRIER
3,99 € France and Belgium Collissimo
5,99 € Europe excluding France/Belgium Colissimo Europe

FREE SHIPPING

COUNTRY

CARRIER

Free 50 € and + France and Belgium Collissimo
Free 80 € and + Europe excluding France/Belgium Colissimo Europe

Warranty

Our items are carefully inspected before being delivered to you and we ensure their perfect condition. However, if a defect is found in one of our products, we offer you the best warranty in the field of cloth diapers. Our warranty covers the following components of the diaper:

  • Popper
  • Seams*
  • All laminated fabric

Our warranty covers manufacturing defects for a period of 2 years from the date of purchase. This warranty is valid only to the original purchaser with proof of purchase. It excludes leaks, odors, poor maintenance and normal wear and tear. This warranty is void if diaper use was not done according to our maintenance guide or if the use of a soap or cream has reduced it’s performance level.
* Note that the two seams of the opening pocket are not covered under this warranty.

Returns

60 DAY RETURN PERIOD

We accept the return of new items, unworn, unwashed within a period of 2 months.

To receive the return or exchange form, write to info@lapetiteourse.ca

* The delivery costs for the shipment will not be reimbursed.